✓ 30-Day Money-Back Guarantee
Not satisfied? Get a full refund, no questions asked.
Our Guarantee
At Max Labs, we stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, we offer a 30-day money-back guarantee.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Request must be made within 30 days of receiving your order
- Products must be in their original packaging
- At least 50% of the product must remain unused
- Proof of purchase (order number or receipt) is required
How to Request a Return
Follow these simple steps to initiate a return:
- Contact Us: Email sales@maxlabs.co.uk with your order number and reason for return
- Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions
- Ship Your Return: Pack the items securely and ship them to the address provided
- Receive Your Refund: Once we receive and inspect your return, we will process your refund within 5-7 business days
Refund Process
Once your return is received and inspected:
- You will receive an email notification confirming receipt of your return
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement
Return Shipping
- Defective or Incorrect Items: We will provide a prepaid return shipping label at no cost to you
- Change of Mind: Customer is responsible for return shipping costs
- We recommend using a trackable shipping method for your protection
Exchanges
If you would like to exchange a product for a different item:
- Contact our customer support team to initiate an exchange
- We will ship your new item once we receive your return
- If there is a price difference, we will either charge or refund the difference
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of receiving your order
- Include photos of the damage or defect
- We will send a replacement at no additional cost
- No need to return the damaged product in most cases
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened and more than 50% consumed
- Products purchased more than 30 days ago
- Gift cards
- Items marked as "Final Sale"
Cancellations
If you need to cancel an order:
- Contact us immediately at sales@maxlabs.co.uk
- Orders can be cancelled if they have not been shipped yet
- If your order has already shipped, you will need to follow the return process