At Max Labs ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, shipping address, and billing address
- Payment Information: Credit card details and billing information (processed securely through our payment processors)
- Account Information: Username, password, and account preferences
- Communication Data: Messages you send to us through our contact forms or customer support
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and operating system
- Pages viewed and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send promotional emails (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Data portability
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@maxlabs.com
- Phone: 1-800-MAX-LABS (629-5227)
- Address: 123 Supplement Way, Miami, FL 33101